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Website: plandocket.com
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Custom Domain

from Enterprise

Connect your own domain to your PlanDocket account.

Under Settings → Integrations → Custom Domain you connect your own domain (e.g. events.yourcompany.com) to your account. Requires the Enterprise plan and the switch under Features.

Enter the Domain

Current Subdomain
Your existing PlanDocket address; it is also the target of the CNAME record
Custom Domain
Enter your domain without http:// or https:// and save

DNS Configuration

Create one of the following record sets with your DNS provider:

Option 1: Subdomain (recommended)
For e.g. www or events, a CNAME record pointing to your subdomain is all you need
Option 2: Root domain without subdomain
Root domains (e.g. company.com) do not support CNAME. Create an A record and, to prove that you own the domain, the TXT record shown as well
Waiting time
DNS changes can take up to 48 hours

Verification and SSL

Verify DNS
Checks the DNS records. Once the check succeeds, the SSL certificate is issued automatically; this can take a few minutes
Retry
Starts the check again after a failure, e.g. when the DNS records had not propagated yet

Domain Status

Not Configured
No custom domain has been entered
DNS Verification Pending
The domain is saved, the DNS records are not confirmed yet
SSL Certificate Being Issued
DNS is verified, the certificate is being created
Active
The domain is set up; the page also shows until when the SSL certificate is valid
Failed
Verification or certificate issuing failed. Check the DNS records and try again

Remove the Domain

Remove Domain
Removes the custom domain; your account is then reachable only under the default subdomain again

Tips

  • Use a subdomain with a CNAME record where possible; it is the simplest option
  • Plan the switch ahead, because DNS changes can take up to 48 hours

Notes

  • Requires the Enterprise plan, the switch under Features, and the permissions "View settings" or "Edit settings"
  • Domains of the platform itself cannot be used as a custom domain